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Mystery Shopping

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We would all like to believe that our employees treat our guests as they have been trained in almost every case.  Finding areas of opportunity for improvment is our job, so we can't ignore this service.  Do you know how your employees are performing while being "shopped" by customers?  Customers that you have paid dollars in advertising to have this opportunity of a phone call in to your dealership?  Many clients can tell us how their customer service processes are supposed to be executed, but many times when we start looking, processes that have been installed simply aren't working properly.
Mystery shopping gives us an edge to find out our opportunities for rethinking our process strategy, evaluating our training, or evaluating our personnel.  Either way, knowledge is power.  Don't just assume things are going as you want.  We all know that performance improves when employees are monitored, trained, and held accountable.  Let's get started today!
Criss Consulting LLC BBB Business Review
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