Service BDC CX Improvement
It's the first contact with a customer, and the experience is IMPORTANT. Customers are time starved and want to connect quickly and efficiently. We can design these processes for you and give your staff a professional polish with time-tested word tracks that ensure customer retention. And, we will show you how to control your appointment arrival times to maximize your customer retention and profitability. We train our call centers to perform outgoing call campaigns to drive business into your Service Department. We will drive success through KPI's that reflect great performance.
Benefits of a Service BDC:
We can help your current BDC go from ACTIVITY BASED to RESULTS based in no time. We even provide your team with the pay plans to assure results.
Call Us Today to see how we can put ACCELERATION in your BDC or help you create a BDC
(724) 971-6372
Benefits of a Service BDC:
- Incoming phone calls are handled promptly and professionally. It is the appointment coordinator's job to focus on getting the information. It allows the Service Advisors to spend time one on one with our customers without phone interruption.
- We book more appointments which means higher profitability.
- We get an 85% email address penetration for emarketing campaigns.
- Customers receive a reminder call prior to the appointment, and "Cancel" rates are tracked.
- Outgoing calls can remind customers of "Needed" scheduled maintenance and when properly installed, can work directly with the parts department to schedule appointments for special order parts.
We can help your current BDC go from ACTIVITY BASED to RESULTS based in no time. We even provide your team with the pay plans to assure results.
Call Us Today to see how we can put ACCELERATION in your BDC or help you create a BDC
(724) 971-6372