After 28 years experience in retail as a Fixed Operations Director, in January of 2006, Mr. Criss began consulting with Dealer Service Corporation and NCM Associates. Through his presentations and consulting, he has improved fixed operations results for Dealers in net profit and consumer happiness all over the United States. His most recent tour has been with Cox Automotive and Xtime, where he learned the digital side of the fixed operations business.
Mr. Criss has spoken before large association groups such as the Chicago Auto Trade Association, Eastern New York Car Association of Retailers (ENYCAR), and has performed dozens of weekly training workshops such as “Service Advisors Bootcamps”, “Service Manager’s Bootcamps”, and On-Site Seminars for Mega Dealers such as the Holman Group, the Ridell Auto Group and the Sunset Auto Group. Since 2012, Greg has performed Webinars for DealersEdge. He has also been a Featured Writer for Fixed Op's Magazine. Mr. Criss has also written for "Dealer" Magazine, where his expertise has been recognized amongst the finest in the industry.
Speaking Engagements: Mr. Criss has spoken for many groups such as AutoCPA and AICPA and Digital Dealer.
In 2017 through 2021, Greg worked with Xtime as a Regional Manager learning all about the digital service customer experience, and now can offer you professional support in Digital Service Experience.
- Improve Your Customer Experience
- Our Strengths
- Benchmarking for Success
- Contact Criss Consulting
- Customer Experience Process Training
- Prior Engagements, Friends, & Testimonials
- Body Shop Improvement Program : Fixed Operations
- Service BDC CX Training
- Complete Fixed Operations Analysis & Blueprint for Success
- Why Criss Consulting?
- Crissnet Blog
- Dealers Edge Webinars
- Partner: Lloyd Schiller.com
- Partner: Profit Blueprints
- Onsite or Remote
- Fixed Ops Pay Plans