How we differ from our Competition....

Experience, Attitude, and Results

While others are able to do sales training with your service advisors, or work on efficiency in the shop, we are able to do all of that plus adding the Customer Experience Enhancement that no others offer.  Back in the day, some process training and some realignment might get you more dollars, but now focus is on the customer experience.  We'll show you your current status and show you areas of improvement that will drive your bottom line in Fixed Absorption.   It's truly a customer-centric approach.  And we all know that when you put your customers first, great things happen.

Two Areas of Opportunity at most dealerships:

1.  Covid-19 has changed customer buying habits.  They are focusing with the online experience for buying.  We want to help you get in that game to maximize your results.  Most dealerships are thinking that things are going to get back to normal.  (Translated, that means that our processes go back to the old way we use to do things).  Once you change the way you do business and it's in the customers favor, there is no turning back. Let us show you how you can continue on that journey to maximize your market.

2.  Change can be challenging in a market where people are difficult to find.  That's why having a detailed, consistent, and sensible approach will allow your team to buy-in to what you are doing, and feel comfortable making changes.  This is what we do, and it works.   

Criss Consulting LLC